How enquiry information is handled.
This notice explains how Collett Advisory Limited collects and uses personal information when you contact the business through this website or by email.
Who we are
Collett Advisory Limited is the controller of personal information collected through this website and by direct email enquiry.
Collett Advisory Limited is registered in England and Wales, Company No. 17241037. Registered office: 15 Home Farm, Luton Hoo Estate, Luton, Bedfordshire, LU1 3TD.
For privacy questions, contact adam@collettadvisory.co.uk.
What information is collected
When you send an enquiry, Collett Advisory may collect:
- your name and email address;
- your selected area of interest;
- the details you choose to include in your enquiry; and
- basic technical information generated by website hosting, such as server logs.
Please do not include sensitive personal information unless it is necessary for the enquiry.
How information is used
Enquiry information is used to respond to you, understand the property or project matter you are raising, arrange a conversation where appropriate, and keep necessary business records.
Collett Advisory does not sell personal information and does not use enquiry details for mailing-list marketing without separate permission.
Lawful basis
The main lawful basis for handling enquiry information is legitimate interests: responding to enquiries, managing prospective client relationships, operating the business, and keeping appropriate records.
If a service relationship is agreed, some information may also be handled because it is necessary to take steps before entering into a contract, to perform a contract, or to meet legal obligations.
How long information is kept
Enquiry information is normally kept for up to 24 months after the last contact, unless a longer period is needed because a client relationship is formed, or for legal, accounting, or dispute-resolution purposes.
Information that is no longer needed is deleted or archived as part of routine business housekeeping.
Your rights
Depending on the circumstances, you may have rights to request access to your personal information, correction, deletion, restriction, portability, or to object to how it is used.
You have the right to object to processing based on legitimate interests. To make a request, email adam@collettadvisory.co.uk.
Complaints
If you have concerns about how your information is handled, please contact Collett Advisory first so the issue can be reviewed.
You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.